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Why was my transaction declined?

"Transaction declined" means that, for whatever reason, your credit card issuer (or debit card issuer) is declining the purchase. Usually this is due to being over the credit limit or not having enough funds for the transaction, but it could also be a card hold for security reasons. You may also want to check to make sure you have entered the security code correctly from your card as the transaction will be declined if this information is missing or incorrect.

If the issue was resolved, or you believe the transaction was declined in error, you can resubmit the billing information to prompt the charge to run again.

Go to Account > Billing Info > Update Payment Method. Enter the entire credit card number, the security code, make any other necessary changes to the information, and click Save Changes. If the update is successful, the fee will run again in the next 24 hours.

We have more information on this here.

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