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My account was suspended because of a billing error?

When a billing failure occurs, you have a seven day grace period before the account is suspended.

If you have another credit card to use, you can enter the information for it at Account > Billing Info > Update Payment Method which will prompt billing to run in the next 24 hours. More information on updating billing information is available here.

Otherwise, please re-save your credit card information once you've cleared the matter up with your creditor and that will signal us to run billing again.

If you're not able to resolve the problem or use a new card within seven days, your account will be suspended. However, none of your data will be deleted and you can resubmit the transaction at any time by updating your credit card.

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